We lead by listening.

Listening is, in many ways, more important to the success a transformation project than spreading the gospel of change. No two projects are the same, and by listening carefully to the concerns of our clients, we are able to develop the kind of understanding necessary to build an effective, sustainable approach to the challenges faced by their organizations.

We engage our clients fully throughout the process.

Our experience has shown that a fully engaged client is key to the success of any organizational improvement effort. We work hard to involve our client's leadership and appropriate staff in every step of the transformation process, providing understandable measures of progress and relevant feedback loops to ensure the active participation of clients during the entire project cycle.

We help clients make the best use of their consulting dollars.

Time and resources are precious in today's economy, but many organizations waste both by attempting to assemble piecemeal solutions to their organizational problems. While some consultants are satisfied to apply canned fixes, we take a holistic approach to organizational change. We make certain that project activities are coordinated across an organization, outcomes are placed in the larger context of the group's mission and every consulting dollar is spent where it will have the greatest impact.

We do not use off-the-shelf solutions.

Although it may be tempting to reuse a change methodology from a previously successful project, we have found that clients are best served by solutions built to meet their specific needs. By staying current with industry best practices, we are able to develop effective, customized solutions to meet our client's unique organizational challenges.

We help our clients understand and employ a variety of tools in guiding organizational change.

Our tools include:

• Compelling mission and vision statements
• Strategic and tactical planning, including:
  • research,
  • environmental scanning,
  • strategy development, and
  • development of structures needed to assure effective implementation.
• Balanced Scorecard development and implementation
• Facilitation
• Citizen and stakeholder input systems
• Organizational measurement systems
• Organizational design
• Process redesign and workflow analysis
• Workforce planning
• Project management
• Executive coaching
• Team development